Return & Refund Policy

Podgiftshop’s Commitment to Your Satisfaction

At Podgiftshop, we prioritize your happiness and strive to provide a seamless shopping experience. We understand that sometimes products might not meet your expectations or might encounter unforeseen issues. That’s why we’ve designed a Return and Refund Policy to ensure your peace of mind while shopping with us.

Easy Returns Within 30 Days

If you’re not completely satisfied with your purchase, you may return the product within 30 days of the delivery date for a full refund. No hassle, no stress—just a commitment to making things right for you.

Simple Return Process

Returning a product is easy and straightforward. Here’s how:

  1. Contact Our Support Team
    Email our Customer Support Team at [email protected] to begin the return process.

  2. Receive Your Return Authorization
    Our team will provide you with a return authorization number and a prepaid return shipping label to make returning your product as simple as possible.

Non-Returnable Items

For safety and logistical reasons, the following items cannot be returned:

  • Customized or personalized gifts.
  • Sale items.
  • Gift cards.

Quality Assurance Guarantee

While we take great pride in the quality of our products, we recognize that issues can sometimes occur. If your order arrives with manufacturing defects or damage due to shipping, please notify us within 24 to 48 hours of delivery.

Our team will work quickly to resolve the issue, whether that means replacing the item or issuing a refund. Your satisfaction is our priority.

Refund Processing Made Easy

Once we receive and verify your returned item, our Podgiftshop finance team will expedite your refund. You can expect your refund to be processed within 10 business days of receiving the returned product at our warehouse.

We aim to make the refund process as smooth and efficient as possible, because your time is valuable to us.

No Restocking Fees

We believe in keeping things simple. That’s why we don’t charge any restocking fees for returned products.

Order Modifications and Cancellations

  • Before Dispatch:
    Orders can be canceled or modified any time before they are dispatched and a tracking number has been provided.

  • After Dispatch:
    Once an order has been dispatched, cancellations or modifications (except for shipping address changes) will no longer be possible. This is because our production process is designed for speed and efficiency to deliver your orders quickly.

Dedicated Customer Support

Have questions about returns, refunds, or exchanges? Our Customer Support Team is always here to help! Simply reach out to us at [email protected], and we’ll guide you through every step of the process.

At Podgiftshop, we value your trust and work hard to provide a shopping experience you’ll love. Thank you for choosing us for your gifting needs!